We are pleased to accept timely returns of unopened and undamaged items within 14 days from the date you received your order. To be eligible for a return, your item must be unused and in the same condition that you received it. Any product returned outside of the 14-day return policy are at the discretion of CO2LIFT (Lumisque Skincare Inc).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your refund to process, may vary.
REFUNDS (IF APPLICABLE)
You have 14 days upon receipt of the product for a full refund minus shipping if the product is shipped back unopened and undamaged.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.
Any product returned outside of the 14-day return policy are at the discretion CO2LIFT (Lumisque Skincare Inc), and may or may not be accepted.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Unfortunately, gift cards cannot be refunded.
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
CO2LIFT by Lumisque Skincare Inc
Attn: Customer Care
304 Indian Trace, Ste 276
Weston, FL 33326
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
If the item was marked as Gift With Purchase (GWP), item will need to be returned with purchased item for refund otherwise, refund will need to be pro-rated. Gifted Item will need to be unused and in the same condition that you received it. If GWP was part of a membership, you will be charged for its retail value. GWP with memberships are not eligible for a refund.