CO2Lift Refund and Return Policies

We are pleased to accept timely returns of unopened and undamaged items within 14 days from the date you received your order. To be eligible for a return, your item must be unused and in the same condition that you received it. Any product returned outside of the 14-day return policy are at the discretion of CO2LIFT (Lumisque Skincare Inc).

You will be responsible for paying for your own shipping costs for returning your item and we recommend getting a tracking number for the returned package. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your financial institution, the time it may take for your refund to process, may vary.

To return, please send us an email at support@co2lift.co and send your item to:

CO2LIFT by Lumisque Skincare Inc
Attn: Customer Care
304 Indian Trace, Ste 276
Weston, FL 33326
United States

Refunds (If Applicable)
You have 14 days upon receipt of the product for a full refund minus shipping if the product is shipped back unopened and undamaged.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

Any product returned outside of the 14-day return policy are at the discretion CO2LIFT (Lumisque Skincare Inc), and may or may not be accepted.

Late or Missing Refunds (If Applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@co2lift.com

Gift Cards
Unfortunately, gift cards cannot be refunded.

Sale Items (If Applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Cancellations

Once your order has been placed it cannot be canceled. The shipping process begins very quickly after placing an order.

Missing Order

If you have a missing item(s) from your order, please let us know within 30 days of the delivery date and we will do our best to assist you.

Shipping

Priority shipping is an estimated 2-5 business days. Flat-rate Shipping is an estimated 7-10 business days. It is important to note that this is an estimated time frame, not including the fulfillment period and weekends. Most packages arrive within the number of days stated. The actual delivery date may vary slightly at times depending on factors such as weather, holidays, increased shipping volumes, or other external factors. 

If you have an upcoming event or wedding, we recommend ordering 2-3 weeks prior.

Exchanges
Exchanges are not allowed.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

If the item was marked as Gift With Purchase (GWP), item will need to be returned with purchased item for refund otherwise, refund will need to be pro-rated. Gifted Item will need to be unused and in the same condition that you received it. If GWP was part of a membership, you will be charged for its retail value. GWP with memberships are not eligible for a refund.