At CO2Lift®  by Lumisque, we understand that situations may arise where a return or refund is necessary. While we strive to ensure every purchase meets your expectations, we must also protect the integrity, safety, and quality of our products.

To be eligible for a refund, all items must be returned unopened, unused, and in the same condition in which they were received, with the return initiated within fourteen (14) days of the delivery date. Returns requested after this period will be considered at our sole discretion and may not be accepted.

Return Shipping Responsibility
The customer is responsible for all return shipping costs, which are non-refundable. If a return is approved, the cost of return shipping will be deducted from the refund amount.

How to Initiate a Return
To request a return, contact our Customer Care team at support@co2lift.com. Please include your order number, a description of the issue, and photographs if applicable. Once we receive and inspect the returned product, you will receive an email notification regarding the approval or denial of your refund request. If approved, your refund will be processed to your original method of payment within 5–7 business days.

Refund Processing Timelines
Please note that banks and credit card issuers may require additional time to post a refund to your account. If you have not received your refund after the stated timeframe, we recommend checking with your bank or credit card provider first. If the issue persists, please contact us so we can assist in resolving the matter.

Non-Refundable Items
Gift cards are non-refundable. Only regular-priced merchandise is eligible for a refund; items purchased during promotions, sales, or other discounted events are considered final sale and cannot be returned or refunded.

Order Cancellations
Due to our rapid order processing system, cancellations cannot be accommodated once an order has been placed. Orders are prepared for shipment immediately after confirmation, and as such, cancellation requests cannot be honored once processing has begun.

Missing Items
If your order is missing an item, please notify us within thirty (30) days of the delivery date so we may investigate and, if applicable, arrange for the missing product to be shipped.

Exchanges
We do not offer direct product exchanges. If you wish to replace an item, you must follow the return process above (if eligible) and place a new order for the desired product.

Gifts
If an item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the returned item once we receive the return. A gift certificate will then be issued. If the item was not marked as a gift, or if the gift giver had the order shipped to themselves, we will process a refund to the original purchaser, which will notify them of the return.

Gift With Purchase (GWP) Policy
If your purchase included a gift with purchase, the gifted item must be returned along with the purchased product in order to receive a full refund. If the gift is not returned, the value of the gift will be deducted from the refund amount. For memberships or subscriptions that included a GWP, the gift is not eligible for refund, and failure to return the gift may result in a retail charge for its value.